Shipping Policy

Last updated: August 3, 2026

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Shipping Costs

The shipping cost for deliveries within Italy is €10.00.

Shipping is free for all orders of €180.00 or more, calculated after any discounts have been applied.

For shipments outside Italy, the standard shipping cost is €30.00.

For particularly remote destinations or areas not normally served by our courier, a different shipping cost may need to be agreed upon. In such cases, the customer will be contacted before the order is processed.

Any customs duties, import taxes, or other charges applied by the destination country are not included in the product price or shipping costs and will be borne entirely by the recipient.

Order Preparation Times

Preparation times vary based on the type of product purchased.

Products already in stock: these are entrusted to the courier as quickly as possible, generally within 1 business day from order and payment confirmation.
Products to be made: approximately 1-2 business days are required for production, decoration, and kiln firing before being entrusted to the courier.
Customized products: production begins only after the customer has approved the final graphic draft in writing. After approval, approximately 1-2 business days are required for production. Any modification requests subsequent to approval may result in an extension of production times.

Delivery Times

Orders are shipped via express courier.

Italy: once the package is entrusted to the courier, delivery generally takes place within 1-2 business days. For islands or more remote locations, slightly longer times may be required.
International shipments: delivery times vary based on the destination country, the shipping service used, and any customs procedures.

All delivery times are indicative and may be subject to change due to causes beyond our control, including holidays, strikes, adverse weather conditions, customs checks, or periods of high shipping volume.

When available, the customer will receive an email containing the shipping tracking number.

Delivery Address

The customer is responsible for carefully checking the delivery address entered at the time of the order.

If the address provided is incorrect, incomplete, or inaccessible, any additional costs incurred for a second delivery attempt may be charged to the customer.

We cannot guarantee a change of delivery address once the package has been entrusted to the courier.