Privacy Policy
Last updated: August 3, 2026
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1. About Us
Teini & Caffettini is an online shop specializing in the sale of hand-painted ceramic and porcelain tableware. Our website is operated from Italy and serves customers both in Italy and internationally.
In accordance with applicable data protection legislation, including Regulation (EU) 2016/679 ("GDPR"), the Data Controller is:
Teini & Caffettini
Via di Poggio Gagliardo 4 bis
56040 Montescudaio (PI), Italy
Email: masseignese@gmail.com
Phone: +39 339 638 1865
2. What personal data we collect
We may collect and process the following categories of personal data:
- Identification data: first name and last name.
- Contact data: email address, telephone number, shipping address, and billing address.
- Transaction data: details of purchased products, order history, and payment information (processed securely through third-party payment service providers; we do not store full payment card details).
- Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage data: information about how you use our website.
- Communication data: preferences in receiving marketing communications and other contact preferences.
- Personalization data: names, images, texts, dates, or any other information provided for the creation of customized products.
3. How we collect personal data
We collect personal data through the following methods:
- Directly from you: when you place an order, create an account, contact us, or submit a customization request.
- Automatically: through cookies and similar tracking technologies when you browse our website.
- From third parties: payment service providers, couriers responsible for delivery, and analytics service providers.
4. How we use your personal data
We use your personal data for the following purposes:
- to process and fulfill your orders, including shipping and delivery;
- to manage your account and provide customer support;
- to create personalized products according to your specifications;
- to send you order confirmations, shipping updates, and tracking information;
- to comply with our legal and regulatory obligations;
- to improve our website and understand how it is used by customers;
- to send you marketing communications, where you have given your consent or where we have a legitimate interest.
5. Legal basis for processing
We process your personal data based on the following legal grounds:
- Performance of a contract: to process your orders and provide our services to you.
- Legal obligation: to comply with obligations under applicable laws and regulations.
- Legitimate interest: to manage and improve our business, provided your rights and interests do not override ours.
- Consent: for sending marketing communications and for the use of non-essential cookies.
6. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies may be installed directly by us or by third-party providers whose services are used within our website.
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may compromise the proper functioning of the site.
The complete list of cookies used is available in our Cookie Policy, where published separately on the site.
7. Sharing your personal data
We do not sell your personal data.
We may share your data with the following categories of third parties:
- couriers and logistics operators, for shipping orders;
- payment service providers, to securely process transactions;
- our e-commerce platform provider (e.g., Shopify), which hosts and manages our online store;
- email service providers, for sending order-related and marketing communications;
- analytics service providers, to understand website usage.
All third-party service providers are required to process personal data in compliance with current data protection regulations and solely for the purposes indicated by us.
8. International data transfers
Some of our third-party service providers may be located outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we implement appropriate safeguards in accordance with applicable data protection legislation.
9. Data retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, tax, accounting, and reporting obligations.
Data relating to orders and transactions are generally kept for a maximum period of 10 years, in accordance with tax and accounting obligations under Italian law.
Data used for marketing purposes will be retained until consent is withdrawn or subscription to communications is canceled.
10. Your rights
In accordance with applicable data protection legislation, you have the right to:
- Right of access: obtain a copy of the personal data we hold about you.
- Right to rectification: request the correction of inaccurate or incomplete data.
- Right to erasure: request the deletion of your personal data in cases provided for by law.
- Right to restriction of processing: request the restriction of processing in certain circumstances.
- Right to data portability: receive your data in a structured, commonly used, and machine-readable format.
- Right to object: object to processing based on legitimate interest or carried out for direct marketing purposes.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, you can contact us at:
Email: masseignese@gmail.com
You also have the right to lodge a complaint with the Italian Data Protection Authority through its website:
11. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with the update date indicated. We encourage you to review this policy regularly to stay informed.
12. Contact us
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at the following details:
Email: masseignese@gmail.com
Phone: +39 339 638 1865
Customer Service: Monday to Friday, from 09:00 to 17:00.